FAQs

Below is a list of questions - answers

Shipping

  1. Where do you ship?

Currently, we only ship throughout Italy (including islands).

Payments & Orders

  1. Can I cancel my order?

Unfortunately, once the order has been finalized and payment confirmed, it is not possible to cancel the order.

  1. How can I make the payment?

You can pay for your order using most cards (Visa, Mastercard, etc.). We do not accept bank transfers or cash on delivery.

  1. Is your packaging sustainable?

Yes, we care about the environment.

Returns & Replacements

  1. I've changed my mind and no longer want the ordered product, what should I do?

We do not accept returns unless the product is defective. Before shipping, all our products undergo a thorough inspection to ensure their integrity. It is rare, if not impossible, for products to leave our premises with defects. However, external damage or packaging issues may occur during transportation, for which our brand cannot be held responsible.

  1. I received a defective or broken product, what should I do?

Please send photographic and/or video evidence of the defective or broken product to the email provided in the contact section. We will arrange for a replacement of the affected product. In this case, shipping costs will be borne by the customer. The above conditions also apply to transportation-related issues.

Materials & Product Care

  1. What materials are your jewelry made from?

We typically use Stainless Steel and Sterling Silver s925 to create our jewelry, some of which are gold plated. We always use hypoallergenic and nickel-lead free materials. Please refer to the product description for specific details.

  1. What materials are your tote bags made from?

Our tote bags are made from biodegradable and environmentally friendly materials such as cotton. Please refer to the product description for specific details.

  1. What materials are used for the jewelry pouches and gift boxes?

The pouches are made from microfiber, the optimal fabric for storing jewelry and ensuring a longer lifespan. The gift boxes are made from FSC-certified paper.

  1. Are the jewelry waterproof and long-lasting?

Our jewelry is waterproof and, if stored properly, will not tarnish and will last a long time. However, it is advisable not to wear jewelry while sunbathing or participating in sports, as sweat can alter the pH balance of the skin and affect the quality of the jewelry. Similarly, avoid prolonged exposure to saltwater, perfumes/fragrances, or creams.

  1. How should I care for the purchased products?

For jewelry, simply store them in their microfiber pouches. If cleaning is necessary, you can immerse them in water with baking soda or mild soap (such as baby soap) for a few minutes. Tote bags are usually machine washable (refer to product description), but should not be tumble dried or exposed to high temperatures (e.g., ironing).